All online orders are processed and shipped Mondays and Tuesdays via USPS Priority Mail. Your order will arrive within 2-3 business days, generally between Wednesday & Friday of the same week barring US observed holidays. Please refer to your tracking information for the specific delivery date. If your order is placed after 10 AM EST on Tuesday, it will be processed and shipped the following week.
It's our duty to process your order and ship it out with a tracking number. If your order states delivered according to tracking we are not liable for it's whereabouts beyond that. We recommend contacting the shipping agency USPS, UPS, or Fed Ex to locate your shipment.
Please ensure that you will be able to receive your kimchi order and refrigerate it immediately upon receipt as we are not liable for any damages that occur due to unattended packages.
During times of extreme cold or heat, we reserve the right to hold your order until we can ensure safer shipping conditions. If you opt to have your order shipped during such extreme weather Mother-in-Law's cannot be held responsible for the condition of your kimchi once delivered.
If you cannot receive your package in a timely way, please contact us at email@example.com so that we can reship your packages at a later date.
Due to the sensitive nature of our kimchi, we cannot ship to PO Box addresses and must require a street address. At this time we are also unable to ship to APO addresses or outside of U.S.
Orders of non-perishable items (gochujang, kimchi kits, chile flakes) combined with kimchi orders will ship separately.
My kimchi did not arrive cold, the package is stinky and leaking! (aka My postman really hates me.)
We ship all kimchi orders with cold packs to ensure they help maintain the cold temperature during transit. However, they may be no longer be cold by the time they arrive but kimchi is still safe to eat. Kimchi is not true perishables as the raw active fermentation process accelerates production of lactobacillus, the bacteria that keep food safe as cold temperature helps control the active fermentation and pressure build up inside the jars. Traditionally before refrigeration, kimchi was buried underground in semi-porous earthenware jars throughout winter months.
Use caution when opening kimchi jars
Use caution when opening the jar over the sink and slowing opening the lids with a paper towel as there pressure under the lid from active fermentation may build during transit from active fermentation. Please open lids slowly over the sink as the contents may spill out and overflow due to active fermentation.
We do our best to prevent breakage or leakage during shipping, but as kimchi’s active natural fermentation continues during shipping, there is a possibility of leakage. This fermentation is perfectly natural and safe to eat.
The lid of the kimchi jar are protruding and look puffed. Is it safe to eat?
Your kimchi continues to ferment during shipping. As the pressure builds through this natural fermentation process, it is possible the jar lid will swell and some times leak. This is perfectly natural due to activity of lactobacillus production and gases and it is safe to consume the kimchi.
My kimchi exploded out of the jar and fizzing like a bottle of Champagne after opening. Is this normal?
100% normal. Our kimchi is raw and unpasteurized which means that it will continue to ferment in the jar. Pressure builds inside the jar which cause contents to protrude out of the jar due to natural fermentation. Each batch and jar is unique as it is alive and not a heat pasteurized product.